Our Policies
Please contact us at smalltowngrace.shop@gmail.com for any questions or if you need help with an order.
RETURN POLICY:
Store Credit will be issued within 14 days for an item being defective or damaged. We quality check every item that leaves our shop, but every now and then something might go unseen.
Due to our quickly changing inventory, we do not accept exchanges or returns. All sales are final.
ORDER PROCESSING:
Your order will be shipped 7-10 business days after you place your order. We are a small business and hand make all of our items. Please keep this in mind when shopping with us.
ESTIMATED SHIPPING:
Estimated shipping times will be calculated at checkout and do not include our order processing time of 7-10 business days. Shipping usually takes 5-7 days within the US.
CANCELLATION:
Orders placed cannot be canceled.
FINAL SALE:
As stated above, all items are final sale.
SALES/PRICE CHANGES:
Sales prices are only good during the sale. Sale dates are random and at our discretion and are not retroactive. Final Sale prices are not retroactive.
DISCOUNT CODES:
Discount codes each have their own set rules. We reserve the right to change or create codes as needed.
No discounts on Gift Certificates, special sales (Black Friday)or Clearance items.
Only one discount code per order.
Discount codes must be used on the website, we are unable to apply them to your invoice. We do not refund or apply codes after an order is placed.
DEFECTIVE OR DAMAGED MERCHANDISE
Please inspect orders immediately upon receipt. If you believe you have received defective or damaged merchandise, you MUST contact us within 7 days of receipt. No exceptions. If we do not receive notification that you have received a damaged item in 14 days, the return will be rejected for any exchange or store credit.
Defective or Damaged item(s) still must be in unused, unwashed and in new condition. Tags must still be attached to receive credit. An item that is used, washed or damaged does not qualify for a defective or damaged item.
You will receive a response within 48 hours with a resolution. Default resolution will be a new item sent out should we still have it in stock. Alternatively, you will receive a store credit for the total amount of the damaged item should we no longer have it in stock. Please specify if you would prefer the store credit over the exchange to avoid regarding the default resolution.